User Interface

Main Menu

Alerts

The 'alerts' page shows a table of all units which are currently at alert status - ie. units from which the latest received position report message indicated an alert, and which have not been reset by an authorised website operator (see resetting alerts).

Note that units which currently are displaying both alerts and warnings, will appear in both the 'alerts' and 'warnings' pages, as well as in the 'tracking' page which shows all units.

The tracking and status history of any unit in the table can be viewed by clicking on the unit name.

View on Map

Units for which the optional Map View subscription has been purchased (see Airtime and Service Options) will have a small 'globe' icon displayed in the left hand margin, next to the unit name. Clicking on this globe icon will display the latest reported position of the selected unit on a map - see the Map View help topic for further information.

Polling

'Polling' is the name given to the process of requesting a unit's Satamatics terminal to transmit its current status and position report.

Units for which a polling airtime package has been purchased, and which still have remaining poll credits, can be polled by Operator users - in such cases, Operators will see a 'Poll' button on the right hand side of the table, for that particular unit.

Clicking on the 'Poll' button will show the number of remaining poll credits for this unit's Satamatics terminal, and ask the Operator for confirmation, before the poll request message is transmitted to the unit terminal via satellite.

Poll request messages may be queued by the network, so it is not unusual for a poll request to take several minutes before the requested position report is received.

Resetting Alerts

After an alert condition has been triggered by activation of an on-board alert switch, causing the transmission of an initial 'ALERT' position report message, the unit will continue to broadcast further 'ALERT' position report messages at an increased reporting frequency until the alert condition is reset remotely.

Once this has happened, the Satamatics terminal should then be remotely reset over-air from the Satamatics website, by an authorised user with at least Operator level access.

Warnings

On some product website configurations, the 'warnings' page is not present, and warning messages are shown on the 'alerts' page. This is so that all alerts and warnings can be viewed on one page on login.

The 'warnings' page shows a table of all units which are currently at warning status - either as a result of the latest message received from the unit containing a warning flag eg. 'POWERCUT', or as a result of two consecutive scheduled position report messages from the unit being missed ('OVERDUE').

The actual warning condition(s) for each unit are shown in the 'Warning' column - if the column is blank there are no warnings for this unit. If several warning conditions are currently in force for the same unit then multiple condition codes will be indicated.

The tracking and status history of any unit in the table can be viewed by clicking on the unit name.

Units for which the optional Map View subscription has been purchased (see Airtime and Service Options) will have a small 'globe' icon displayed in the left hand margin, next to the unit name. Clicking on the globe icon will display the latest reported position of the selected unit on a map - see the Map View help topic for further information.

Units whose warning status has been resolved (eg. as a result of on-board action, or receipt of a further position report message) will automatically disappear from the table as and when the next message is received.

It is not necessary (or possible) to 'Reset' a warning condition. The warning will automatically disappear from the 'warnings' page when the warning condition on board the unit is resolved (eg. POWERCUT), or on receipt of the next message for OVERDUE units.

Units which currently are displaying both alerts and warnings, will appear in both the 'alerts' and 'warnings' pages, as well as in the 'tracking' page.

Users with Operator level access and above, may see the 'Poll' and/or 'Reset' buttons at the right hand side of the table - see sections on polling and resetting alerts.

Tracking

Clicking on the 'tracking' option in the main menu will show all units, including any at alert or warning status.

Users with Operator level access and above, may see the 'Poll' and/or 'Reset' buttons at the end of the table - see sections on polling and resetting alerts.

The tracking and status history of any unit in the table can be viewed by clicking on the unit name.

Units for which the optional Map View subscription has been purchased (see Airtime and Service Options) will have a small 'globe' icon displayed in the left hand margin, next to the unit name. Clicking on the globe icon will display the latest reported position of the selected unit on a map - see the Map View help topic for further information.

Save Log

Users with at least Operator level access to the unit's fleet, will see a 'save log' button at the top right hand side of the unit tracking history table.

Clicking on the 'save log' button will allow the user to download the unit tracking log to a comma-separated-value (CSV) file, suitable for loading into a spreadsheet or database application, etc.

The number of messages which can be saved to the tracking log is limited to the lesser value of either the last 1,000 messages from the unit, or all messages received within the last 90 days, or all messages received since the terminal airtime was commenced or transferred, or the terminal replaced under warranty.

Important: under some circumstances, eg. transfer of ownership or terminal replacement under warranty, the tracking history may be cleared by Satamatics.

If a permanent record of unit tracking history is required, unit operators are recommended to use the 'save log' feature regularly, and before transferring or returning a terminal.

Tracking History Map

Units for which the optional Map View subscription has been purchased (see Airtime and Service Options) will have a small 'globe' icon displayed at the top right hand margin of each page of the Unit Tracking History table.

Clicking on the globe icon will display a map showing the lesser of the latest 90 days' tracking history of the selected unit, or the last 100 messages received from the unit, or all messages sent since the terminal airtime was commenced or transferred, or the terminal replaced under warranty.

See the Map View help topic for further information.

Alert Setup

The alert setup page is only available for product configurations which support SMS and Email notification.

The 'alert setup' page allows Fleet Manager users to setup alert notification details for the various condition levels:

urgent - alert activation
cancel - alert cancellation
alert - ongoing alert
normal - daily position reports

Up to 5 email addresses can be provided per fleet, to be automatically notified by email when any of the above conditions are reported by any of the units in the fleet, according to the following rule :

Level	Action
urgent	send notification just for alert activations
cancel	send notification for alert cancellations and alert activations
alert	send notification for ongoing alerts, alert cancellations (cancel) and alert activations (urgent)
normal	send notification of ALL message types to contact (ie. normal, alert, cancel, urgent).

Units for which the optional SMS package is purchased, can have their alert activations and cancellations (levels urgent and cancel in the table above) sent automatically to up to 3 SMS numbers setup via the 'alert setup' page.

Important: SMS notification messages will only be sent for those units where the appropriate SMS package has been purchased.

The 'SMS' column of the 'alert setup' page shows whether all units in each fleet are subscribed to the SMS service. Fleets where all units are subscribed are shown by a green 'tick', whereas fleets with no units subscribed show a red 'cross'. If a mix of units with and without subscriptions exists within the same fleet, a red warning triangle will be shown.

Each individual unit's subscription to SMS is shown in the fleet setup page.

SMS Number Formats

Contact numbers for SMS notification must be added in international format, starting with '+' followed by the country's international dialling code, and can contain spaces or hyphens ('-') eg. '+44 1684-278610'.

Number	Valid	Reason
+441684278611	Yes
+44 1684 278611	Yes
+44-1684-278611	Yes
+44 (1684) 278611	NO	Parentheses () are not allowed
00 44 1684 278611	NO	Number must start with '+' to prefix the international dialling code, not '00'
+44 (0) 1684 278611	NO	Parentheses () are not allowed; UK codes (starting +44) MUST NOT include the national access prefix '0' before the area code; Restriction also applies to other countries which use a 'national' access code before area code when not using international prefix

Fleet Information Message

You can add your own extra information text to the emails sent to your nominated email contacts on a per-fleet basis.

For example, you may wish to add your own contact details, or the contact details of your company's security officer, in order to guarantee that email recipients have the correct contact details immediately to hand. Alternatively, you may wish to add a comment explaining that you are merely testing the system - although in the latter case, do not forget to update the comment whgen your system is 'live'.

Users with at least Fleet Manager level access to a fleet can specify an information message to be included in all notification email messages sent by Satamatics for units in that fleet, on the 'alert setup' page. The Fleet Contact Summary Table's final 'Message' column will show either an 'add' button to allow a new information message to be specified, or an 'edit' button to allow an existing information message to be edited.

To delete an existing information message simply click on the 'edit' button, select the existing message text, and use the keyboard backspace or delete key, then click 'Apply Edits'.

Note that information specific to each individual unit, eg. Unit name, Callsign, Unit Registration and Unit Type, will be included in all notification emails for that unit, provided they have been set up correctly via the fleet setup page. Satamatics and its partners are not responsible for this information.

Fleet Setup

The 'fleet setup' page allows Fleet Manager users to :-

set unit name
set unit unique identification details:
- Call Sign
- Unit Registration
- Unit Type
rename fleets

Each individual unit's name and unique identification details - Callsign, Unit Registration and Unit Type - will be included in all notification Emails sent automatically by Satamatics for that unit. See Alert Setup for further details.

Users who have User Manager access can also use the fleet setup page to:-

move units between fleets
create fleets (by moving units to new fleets)

Users at all levels can use the fleet setup page to:-

view unit identification details
view each unit terminal's Inmarsat Serial Number (ISN)
view the date and time at which a message was last received from the terminal
check the unit terminal's airtime package validity and optional service subscriptions

Airtime and Service Options

Users at all levels can use the fleet setup page to check each unit's terminal airtime package and subscriptions to the optional 'Daily Position Report' (DPR), 'Polling' (POLL), 'SMS notification' (SMS) and 'Map View' (MAP) services.

Important: if a red 'warning' triangle symbol is displayed alongside the unit details (at the right hand side of the table), then the unit's airtime package is invalid or has expired.

Customers should immediately contact their dealer, or contact Satamatics, if the warning triangle symbol is displayed against any of their units.

Subscription to optional services is indicated by a 'tick' or 'cross' in the column for that service - if the column for a specific optional service does not appear, then no units have this subscription.

In some cases a 'tick' may be displayed along with a number. For example, a '6' in the DPR column indicates the terminal is subscribed for 6 Daily Position Reports (ie: one position report every 4 hours), and this number will remain unchanged while the terminal is subscribed at this level, whereas a number in the POLL column indicates the number of outstanding poll credits currently available for this terminal, and will decrease over time as the poll credits are used.

Holding the cursor over any of the 'tick', 'cross' or 'warning' symbols will normally generate a browser 'pop-up' indicating the exact meaning of the symbol.

User Setup

New Users

Anyone can create a new Satamatics user account by clicking on the 'new user registration' link on the website login page.

Once they have registered their user account and logged in for the first time, new users are automatically directed to the 'user setup' page, in order to complete their user account setup.

Invited users who have received email invitations to join a fleet managed by another user, will be prompted to accept (or reject) their invitations on this page.

New users who have purchased Satamatics terminals, can add their first terminal by clicking the add terminal button, and entering the appropriate identifying information (see terminals).

Existing Users

The 'user setup' page allows users to accept invitations to join fleets managed by other users, check which fleets they themselves have access to, and check their own individual user access level for each fleet.

Users with User Manager access level to one or more fleets, can also manage the set of user accounts which can access each fleet, by:

inviting other users to join the fleet
deleting other users from the fleet (this prevents them from accessing this fleet, but does not remove their login)
changing other users' access levels for this fleet
deleting empty fleets (with no units and no other users)

Note that User Managers do not actually have any control over other user accounts, other than controlling (including removing) their access to fleets which the User Manager is responsible for. For example, the User Manager cannot reset another user's password, or inhibit their login - users who forget their password must follow the lost password instructions on the website login page.

User Access Levels

There are four user access levels, as follows:

Viewer - ability to:
- view unit status (via alerts, warnings and tracking)
- view unit tracking history (via alerts, warnings and tracking)
- view (but not edit) fleet setup
- view (but not edit) own fleet access levels in user setup
- change own password via options
- reset own password, if forgotten, via 'Lost Password' on the login page
Operator - as for Viewer, plus ability to:
- poll units (via alerts, warnings and tracking)
- reset alert conditions (via alerts, warnings and tracking)
- view (but not edit) alert setup
Fleet Manager - as for Operator, plus ability to:
- edit fleet setup (but not move terminals between fleets or create fleets)
- edit alert setup
User Manager - as for Fleet Manager, plus ability to:
- manage other users access to fleets via the user setup page
- move terminals between fleets via fleet setup
- create new fleets (by moving terminals to new fleets) via fleet setup
- add terminals into existing fleets via the terminals page
- remove terminals from fleets via the terminals page
- delete empty fleets (with no units and no other users) via the user setup page

User access levels are assigned to users on a per-fleet basis, so for example, a user who has User Manager access to one fleet, may be a Viewer of another fleet.

All users who are invited to join any fleet by a User Manager, initially become Viewers as soon as they accept the invitation. If the User Manager wishes to grant them a higher access level then the User Manager can do this via the user setup page, but only after they have accepted the invitation and become a Viewer.

Terminals

The 'terminals' page allows the addition and removal of terminals to and from fleets.

Adding a terminal requires the user to enter the terminal's unique Enclosure Serial Number, Satamatics Terminal Serial Number and ISN code, which are provided on a card in the accessory pack. They can also be found on the outside packaging (for the Enclosure S/N) and under the battery compartment (for SAT-101 S/N and ISN).

This information must be kept in a safe place, as it will be needed to re-add the terminal if it is ever removed for any reason.

It is also possible to specify a unit name and fleet name - although entry of these details at this point is optional, as they can be set up later via the fleet setup page.

Adding a terminal for the first time will start the billing process (for monthly tariffs) and/or the fixed airtime period purchased.

Removing a terminal from its fleet is necessary in order to allow re-sale or transfer of Satamatics units between users.

Note however that removing a terminal does not stop the terminal from transmitting, although it does prevent it from being tracked and monitored using Satamatics.

NOTE: Once it has been added the first time, the billing process (or fixed airtime) continues even when a terminal is removed.

Once removed, an Satamatics terminal can only be re-added on presentation of the correct Enclosure serial number, Satamatics terminal serial number and ISN.

Moving a terminal between fleets which are administered by the same user, does NOT require the terminal to be removed. In such cases the 'modify unit' feature (on the fleet setup page) can be used to move the terminal to a different fleet, which may either be an existing fleet to which the user has User Manager access, or a new fleet, to which the user will be automatically granted User Manager access.